What to expect from this event
In this workshop you will:
- appraise the role of customer service in yielding competitive advantage
- improve your own customer service
- understand the role of technology in managing and delivering customer service
- understand the role of social media in managing reputation
- share models of best practice in delivering customer service
- consider an action plan for the integration of a customer focussed culture
- learn about legislation, standards and codes of practice that affect the delivery of products and services
By the end of the workshop you will have the skills and knowledge necessary to implement a customer focussed culture and cycle of continuous improvement.
Want to find more local support?
Visit Business Gateway LanarkshireEssential Info
27th February 2020
13:30 - 16:30
In Person
Atrium Business Centre
North Caldeen Road
Coatbridge
ML5 4EF
Can't attend this Event?