Profitable Customer Service

This workshop aims to help you deliver a competitive and profitable service through recognising the importance of customer service in attracting and retaining customers.

What to expect from this event

In this workshop you will:

  • appraise the role of customer service in yielding competitive advantage
  • improve your own customer service
  • understand the role of technology in managing and delivering customer service
  • understand the role of social media in managing reputation
  • share models of best practice in delivering customer service
  • consider an action plan for the integration of a customer focussed culture
  • learn about legislation, standards and codes of practice that affect the delivery of products and services

By the end of the workshop you will have the skills and knowledge necessary to implement a customer focussed culture and cycle of continuous improvement.

Want to find more local support?

Visit Business Gateway Lanarkshire

Essential Info

27th February 2020

13:30 - 16:30

Atrium Business Centre
North Caldeen Road
Coatbridge
ML5 4EF

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