Accessibility Statement

Accessibility Statement for Business Gateway (

This accessibility statement applies to website and our core services.

This website is run by Business Gateway. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible the Business Gateway website is

We know some parts of this website are not fully accessible:

Our “LiveChat” enquiry tool may be difficult to use with screen reader software.

- WCAG 4.1.2 Name, Role, Value: ARIA commands must have an accessible name.

Some PDF documents from our Market Reports are not fully accessible to screen reader software.

Feedback and contact information

If you need information on this website in a different format, such as accessible PDFs, please contact

We’ll consider your request and get back to you in 10 working days.

We are constantly looking at ways to improve the accessibility of this website. If you identify any problems or think we are not meeting current accessibility requirements, please contact

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Business Gateway is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) [2.1 or 2.2] AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed.

We are working routinely with our website team and application suppliers to address all issues and to fully comply with WCAG 2.1 AA as soon as possible.

Non-accessible content

The content listed below is non-accessible for the following reasons.

-Accessing PDF documents

content on the site is being reviewed and transferred to accessible webpages where possible. This is an ongoing review that will take place throughout 2024.

-Homepage events carousel

The carousel can be navigated through however screenreader option is currently not accessible. This is currently under review and will be updated in April 2024.

-Live Chat

This function can be found through tabbing, however as it's a third party tool, options for introducing further accessibility functionality are limited. These are being investigated currently and updates will be made if possible in April 2024.

Content that’s not within the scope of the accessibility regulations

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We have an accessibility working group that explores options to improve accessibility, including:

  • engaging with third-party providers to ensure the platforms we use are accessible
  • training everyone that publishes to the web in creating accessible content
  • providing guidance to services on creating accessible multimedia content
  • moving away from PDF documents to web pages
  • Running accessibility audits on an annual basis.

Preparation of this accessibility statement

This statement was prepared on 22nd September 2020.

This statement was last reviewed in April 2024.

This website was tested on 10 October 2023. A further assessment took place by end of February 2024, and March 2024.

The test was carried out by Business Gateway. The most viewed pages were tested using automated testing tools by our website team. A further audit of the website was carried out to the WCAG 2.2 AA standard.