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If you have any feedback about Business Gateway products and services please contact us:

We will respond to your feedback within 3 working days.

What is PDF?

PDF stands for Portable Document Format. It is a popular way of formatting documents so they can be viewed and printed on different computers.

Many of the documents and forms on this site are created as PDFs.

To view a PDF file you will need Adobe Reader software on your computer.

Find information about Adobe Reader and download the latest version on the Adobe website.

PDF error

Portable Document Format (PDF) is a popular way of formatting documents so they can be viewed and printed on different computers.

Many of the documents and forms on are PDFs. You can also convert our guides to PDF format in order to print them.

Sometimes a PDF file is reported as being damaged and cannot be opened. If this happens:

  • avoid creating PDFs from guides that contain lists of links organised alphabetically
  • if you are creating a PDF out of more than one guide, try omitting guides with the alphabetical link lists

Look out for fake emails from legitimate organisations

Everyone using email and the internet should be aware that there are criminals online who are looking to make a profit from you.

One popular way is the use of fake emails and websites designed to look like the real thing, that ask you for private information e.g. private financial information like your bank account details, which the people collecting the information can exploit. This is known as phishing.

Phishing emails and websites can often look convincing but there are common signs that they may be fake, such as:

  • Poor design or bad spelling
  • Unusual looking email or web addresses
  • The content tells you something is 'urgent' or 'too good to be true' for instance an unexpected tax refund
  • It asks you for private information or asks you to click on a link that takes you to a website that asks for personal financial information like your bank account details.

If you are in doubt about any email or weblink you have received you should check with the person or company the email is supposed to have come from first and until then avoid clicking on any links or providing any information.

If you think you have given your financial details to a fraudster you should advise your bank as soon as possible.

Business Gateway and government departments or financial institutions may send you emails from time to time but would never ask for security, financial or log in details or other private information or direct you to a website that does.

Technical problem or error message

Use our online feedback form to give us your comments, views and ideas about our website.

Tell us which page you were on or what you were trying to do.

Advertising on the website

We do not display commercial advertising on this website.

Reusing content and copyright

You may copy or reproduce most of the material on this website under the terms and conditions of the Open Government Licence (OGL).

However, you may not reuse images, case studies and other material which is marked as being owned by a third party, or subject to third party copyright.

You must comply with the applicable licence terms for each individual piece of material.

To summarise, you cannot:

  • reproduce images or case studies
  • reuse the Business Gateway logo without permission
  • reuse third party material without permission

Certain types of information covered by Crown copyright are not subject to the OGL and require permission before use.

You may use Crown Copyright material providing that you comply with the terms and conditions of the Open Government Licence. You must read and understand the Open Government Licence, but as a summary:

  • The text must be unchanged as it appears on our site.
  • You may change aspects of the visual appearance, eg font size or colour.
  • You must state that the source of the material is
  • You must state that it is subject to Crown copyright

Linking to our website

You may link to our material provided that you accompany each link with the statement 'Find practical help and advice for businesses on the Business Gateway website'.

You may not use the Business Gateway logo to endorse a product or service that is not part of the Business Gateway service.

Link from our website to your website

We do not endorse or favour any specific commercial product or business.

We may link to non-government websites if they offer useful information.

If you believe your website qualifies, use our online feedback form to give us your comments, views and ideas about our website.

We reserve the right not to meet all requests.

Learn more about links to external websites in our terms and conditions.