What are chatbots and how your business can use them

Chatbots interpret and process words or phrases and give an instant pre-set answer. One of the great benefits of using chatbots in your business is that they save time. For instance, when used on your website they can provide fast, automated answers to most questions. Their use prevents customers from waiting a day or longer to receive responses as they would have in the past.

In this webinar we will introduce what chatbots are and how they have evolved over the past few years. Many businesses are now using them to facilitate first line queries, customer service, and sales so we will talk through examples of how they have worked well, and a few examples where their application has failed.

We will talk through practical applications for chatbots, how they can benefit your business and some tips to get started.