Turning Complaints Into Compliments

A simple guide to dealing with complaints

What to expect from this webinar

In business it’s almost a certainty we won’t get things 100% right, 100% of the time. Just one dissatisfied customer can have an effect on your business if you don’t handle things properly. In this webinar we look at how we can turn a customer complaint into a compliment, and increase our customer satisfaction.

Some of the topics covered in this webinar include:

  • How to identify a complaint, rather than a comment?
  • What should be done when you receive a complaint?
  • What are the best ways of dealing with complaints?
  • How you can turn your complainers into your most loyal customers?

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Essential Info

12th October 2021

14:00 - 16:00

Ayrshire

Webinar

Crisis Management, PR & Communications, Sales.

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