The Essentials of Customer Feedback

Most businesses spend money doing marketing to bring in new clients, but the smart ones also do everything they can to retain their existing customers. Does yours? If not, this webinar can help.

One of the best ways you can retain your customers is by listening to them, and gathering their feedback. This webinar will look at a number of areas to help you retain your customers, improve your business and make more money. Some of the topics covered include:

• What exactly is customer feedback?
• What’s the difference between feedback and testimonials?
• Are feedback and reviews the same thing?
• Where, when and why should I get feedback?
• What’s the benefit on gathering feedback?