Workshop activity during the Coronavirus (COVID-19) outbreak

Local workshop update: Our face to face workshops are changing to webinars in order to offer continued support to businesses across Scotland during the Coronavirus outbreak. If you are already booked onto a workshop your local office will be in touch to inform you of any changes. Thank you.

Social Media for Better Customer Service

Social Now to Social Wow! - delivering first class service through social media

Limited spaces

What to expect from this event

A fun, and engaging workshop discussing what 'great social service' looks like in today's connected world. We'll look at examples from a variety of companies and ask if we really deliver quality customer service, or do we focus on the numbers. Do we look for opportunities to wow customers or do we just react to complaints.

Customer service is the "new marketing" - with your next customer checking to see how you supported the last one. You're not judged on the complaint - you're judged on how you respond. Be remembered for all the right reasons, and learn how to deliver outstanding customer service via your social media channels.

Want to find more local support?

Visit Business Gateway West Lothian

Essential Info

23rd April 2020

09:30 - 12:30

Online (West Lothian)


Can't attend this Event?

Watch one of our Online Tutorials