Re-ignition Masterclass: Your Business Through your Customers’ Eyes

Join our local specialist adviser, Vivien Rae, as she delivers this bespoke masterclass. Focused on helping you rediscover and evaluate your business, by viewing it through your customers’ eyes!

At this Masterclass, you will learn how to

• Identify and match your customer expectations.
• Maximise the best first impression customers get from 3 approaches: physically while in your premises, while engaging with staff and when online.
• How and where to get reviews, manage and respond to them while maximising their impact.

After the presentation, practical exercises will be tailored specially for your business needs.
This masterclass is ideal for local Tourism, Hospitality, Retail & Services businesses that are already trading.

Re-ignition Aberdeenshire is a Business Gateway project funded by Aberdeenshire Council through the LACER (Local Authority Covid Economic Recovery) fund.