Profitable Customer Service - Webinar

In this webinar you will:

• appraise the role of customer service in yielding competitive advantage
• improve your own customer service
• understand the role of technology in managing and delivering customer service
• understand the role of social media in managing reputation
• share models of best practice in delivering customer service
• consider an action plan for the integration of a customer focused culture
• learn about legislation, standards and codes of practice that affect the delivery of products and services

By the end of the webinar you will have the skills and knowledge necessary to implement a customer focused culture and cycle of continuous improvement.

Please note: A link and any further information you require to access the webinar will be included in your booking confirmation email. Please log on in plenty of time to enter your details at the start of the session.