What to expect from this event
In this workshop you will:
- appraise the role of customer service in yielding competitive advantage
- improve your own customer service
- understand the role of technology in managing and delivering customer service
- understand the role of social media in managing reputation
- share models of best practice in delivering customer service
- consider an action plan for the integration of a customer focussed culture
- learn about legislation, standards and codes of practice that affect the delivery of products and services
By the end of the workshop you will have the skills and knowledge necessary to implement a customer focussed culture and cycle of continuous improvement.
Additional venue info:
Disabled access: No - please note there is no lift access to 1st floor. Please phone 0141 530 2406 for info
Disabled facilities: Not on 1st floor
Want to find more local support?
Visit Business Gateway RenfrewshireEssential Info
5th March 2020
13:30 - 16:30
In Person
InCube (1st Floor)
27 High Street
1st Floor
Renfrewshire
Paisley
PA1 2AF
Growing your business, Sales.
Can't attend this Event?