Mastering Selling Skills

In this workshop you will learn how to:

• identify customer requirements through questioning techniques
• identify the products and services that meet the customer’s needs
• interpret buying signals and close the sale
• explain the difference between features and benefits
• generate further interest
• handle customer queries, objections, feedback and reactions
• agree terms of sale to meet customer’s requirements
• complete paperwork and quotations
• monitor sales progress and pass data to the right people
• comply with legal obligations

By the end of the workshop you will have a better understanding of why people buy, improved persuasive skills and more confidence in successful selling techniques.