Delivering Great Customer Service

This workshop will explore what good customer care looks like and will include top tips on customer care over-the-phone; face-to-face and online.It will focus on what works already and what your business needs to do to create real customer loyalty.The session will equip you with an understanding of how to deliver good customer service.The importance of effectively utilising online user experience will also be addressed as well as guidance on managing online reviews.It will provide you with the necessary tools to develop an Action Plan as well as advice and support on best practice to help you succeed.