Getting Back to Business: Re-Engaging your Customers

During this online workshop we will be looking at how to best re-engage with our customers with the easing of the Covid-19 restrictions, and how this might be different to how things were done before.

We’ll cover off topics such as:

• What are your customers’ expectations in the ‘new normal’
• Why do my customers buy from me?
• Trying and testing new methods of engagement
• How to measure and reward loyalty
• What are the future opportunities to deliver a great customer experience