Delivering 1st Class Customer Service on Social Media

We'll look at examples from a variety of companies and ask if we really deliver quality customer service, or do we focus on the numbers. Do we look for opportunities to wow customers or do we just react to complaints?

Customer service is the "new marketing" - with your next customer checking to see how you supported the last one. You're not judged on the complaint - you're judged on how you respond. Be remembered for all the right reasons, and learn how to deliver outstanding customer service via your social media channels.