Winning and Keeping Business

In today’s competitive business landscape, exceptional customer service is key to winning and keeping customers. We will delve into proven strategies to elevate customer experiences and enhance brand loyalty. Learn how to exceed customer expectations, handle complaints with confidence, and create positive, memorable interactions. The session will cover real-world examples and actionable insights, enabling you to address common customer service challenges, improve communication, and foster lasting relationships.

We will cover:

• Understand and define what customer care really means to customers!
• Communication and setting expectations.
• Establishing a culture of customer care.
• Building a team that embraces customer-focussed service.
• Your customers’ rights and how to deal with customer complaints
• Your legal obligations.
• Developing a customer care plan.

Workshop outcomes:

After this training session you will understand practical steps that you can take to improve customer service, retain existing customers and attract new customers. There will also be information on additional services from Business Gateway and details of other workshops which may be appropriate for you