Customer service is not just a skill, it’s an attitude

This webinar will look at how to deliver great customer experience, and the skills and the skills and attitude required to do this.

What to expect from this webinar

In order to deliver great customer service you don’t just need some great skills, you also need a great attitude. This webinar will look at how to deliver great customer experience, and the skills and attitude required to do this.

Long Description:

In this webinar we will be looking at the importance of having a great attitude as well as great skills when you want to provide a great customer experience.

Some of the tops covered will include:

  • How emotions can affect the service we provide
  • What does our attitude say about our company
  • How can we remain positive, even in difficult times
  • How do customers react when they get bad service
  • How we can be proactive in giving great customer service

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Essential Info

9th November 2020

14:00 - 16:00

Ayrshire

Webinar

Business Development, Starting Up, Growing your business, PR & Communications.

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