Customer service excellence

The objective of this workshop is to help deliver competitive customer service to retain your customers, build stronger relationships and obtain a greater share of their spend to grow your business.

What to expect from this webinar

In this workshop we will discuss:

Who are your customers? What value do they derive from your products or services?

We are all customers. What delights us? What makes us angry?

A happy customer – what can they do for your business?

The seven essential elements of Customer Service Excellence

Customer Service – it is a culture

Customer Service myths and legends

How can each of our businesses improve and agree three actions to do straight away.

At the close of the workshop you will have a clear understanding of what drives customer service excellence and will have an insight into how to develop customer service within your business.

Want to find more local support?

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Essential Info

24th June 2021

10:00 - 12:00

East Dunbartonshire



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