Customer service excellence

The objective of this workshop is to help deliver competitive customer service to retain your customers, build stronger relationships and obtain a greater share of their spend to grow your business.

What to expect from this webinar

In this workshop we will discuss:

Who are your customers? What value do they derive from your products or services?

We are all customers. What delights us? What makes us angry?

A happy customer – what can they do for your business?

The seven essential elements of Customer Service Excellence

Customer Service – it is a culture

Customer Service myths and legends

How can each of our businesses improve and agree three actions to do straight away.

At the close of the workshop you will have a clear understanding of what drives customer service excellence and will have an insight into how to develop customer service within your business.

Want to find more local support?

Visit your local office

Essential Info

18th November 2020

19:00 - 21:00

East Dunbartonshire.

Webinar

Bg

Can't attend this Event?

Watch one of our Online Tutorials