Customer Service Excellence

In this workshop we will discuss;

· Who are your customers? What value do they derive from your products or services?

· We are all customers. What delights us? What makes us angry?

· A Happy Customer – what can they do for your business?

· The seven essential elements of Customer Service Excellence

· Customer Service – it is a culture

· Customer Service myths and legends

· How can each of our businesses improve and agree three actions to do straight away.

At the close of the workshop you will have a clear understanding of what drives customer service excellence and will have an insight into how to develop customer service within your business.

THIS EVENT IS PART OF EAST DUNBARTONSHIRE BUSINESS WEEK 2019