Customer Service Excellence

The objective of this workshop is to help deliver competitive customer service to retain your customers, build stronger relationships and obtain a greater share of their spend to grow your business.

What to expect from this event

In this workshop we will discuss;

· Who are your customers? What value do they derive from your products or services?

· We are all customers. What delights us? What makes us angry?

· A Happy Customer – what can they do for your business?

· The seven essential elements of Customer Service Excellence

· Customer Service – it is a culture

· Customer Service myths and legends

· How can each of our businesses improve and agree three actions to do straight away.

At the close of the workshop you will have a clear understanding of what drives customer service excellence and will have an insight into how to develop customer service within your business.

THIS EVENT IS PART OF EAST DUNBARTONSHIRE BUSINESS WEEK 2019

Want to find more local support?

Visit Business Gateway East Dunbartonshire

Essential Info

26th February 2020

09:30 - 12:30

Bearsden Community Hub
69 Drymen Road
Bearsden
East Dunbartonshire
Glasgow
G61 3QT

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