Customer service: Creating the right response, approach and reputation for your business

Build an effective strategy to deliver great customer service with this webinar. It will cover the critical points to consider when thinking about how your business interacts with its customers.

What to expect from this webinar

Did you know that a returning customer will typically spend more than two thirds more with your business than a brand new one?

Did you know that by retaining just 5% of your customer base can give an increase of over 20% in profits for your business?

Having an effective strategy in place for your business to deliver great customer service is critical for your business. From deciding on an initial customer service strategy to how to use customer feedback to help grow your business, this webinar covers the key things you need to consider when thinking about how your business interacts with its customers. Some of the topics covered in this webinar include.

  • Why good customer service is critical for business growth
  • What are the essentials of delivering great customer service and how should this be delivered?
  • How to effectively manage different types of customers and their expectations
  • How, why, and when should you measure the service a business delivers
  • How to use the service provided to promote a business and enable growth

This webinar will be held on GoToWebinar.

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Essential Info

28th May 2021

10:00 - 12:00

National (all regions)

Webinar

Business Development, Growing your business, PR & Communications, COVID-19.

National Webinar - available to everyone across Scotland
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