Build your Business using Surveys and Reviews (Ayrshire)

We will explore how to set up your own feedback using tools like SurveyMonkey, Typeform and Google Forms as well as online review platforms like Facebook, Google and TripAdvisor to really grow your business.

With recent research showing that 93% of customers use online feedback and reviews before making a buying decision, this workshop will give you the information you need to use these tools to grow your business.

Gathering feedback and reviews is not only a positive element for your marketing strategy, but can also give real insight into what your customers think about different elements of your business?

In this workshop we’ll look at the following topics:

• Why should I gather feedback and reviews from our customers?
• When should I do this?
  What questions should I be asking our customers?
• What’s the right platform – SurveyMonkey, Typeform, Google Forms etc?
• Which online sites should I be using, and how do they help my business?
• How to engage with online reviews to help your online marketing and rankings?
• What does the feedback and reviews tell me about my business?
• How do I use feedback and reviews to measure success and grow my business?