Assertiveness Skills for Business

Do you sometimes feel like you're under siege? Does it feel like you're almost continually in conflict? Do you get stressed out by certain business interactions? Do you feel like you're often chasing or evading staff customers or suppliers?

Yes? Then it's time to get assertive....

Do you want to learn how to have more respectful and productive communication and interactions? If so, come along and assert your right to be assertive!

During the Assertiveness Skills for Business Workshop we explore many elements of assertive thinking and behaviours. We start with understanding what assertiveness is. Because many people confuse assertiveness with other types of behaviours, we think that's a great starting point!

Participants also learn how to:

• Recognise assertive behaviour
• Reduce a physical tension
• Say "No" assertively and without guilt
• Handle compliments and complaints
• Deal with disappointment and criticism assertively
• Adopt new assertive thinking styles and behaviours