Keep Your Customers. Grow Your Revenue.
This two-hour session gives you a practical framework for managing customer relationships over the phone, so you can reduce churn, handle difficult conversations, and turn satisfied customers into loyal ones.
What you’ll cover:
How to open customer calls with confidence and set the right tone Listening techniques that uncover what your customer actually needs How to handle complaints and pushback without losing the relationship Spotting the signs that a customer is at risk and what to say to keep them Closing every call with a clear next step that moves things forward
