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Case Studies

TMS

Operating from its offices in Central Park, Larbert, TMS are the leading providers of Computer Aided Design (CAD) software in Scotland, with offerings based on the SOLIDWORDS and Autodesk range of products.

About the business

The company also provides Sage Business Software solutions, IT Support and in house developed Elite Contract Costing Software.

The company were recently awarded a global award for its customer service at the SOLIDWORDS World 2019 Conference held in Dallas, Texas.

Managing Director Alex Lowe described the award as a recognition of the work undertaken across the business to deliver industry-leading customer service.

“Winning such a prestigious award from a leading global company in our field is a real reflection of the hard work of everyone involved with TMS.

Among our customers are designers using Computer Aided Design (CAD) software to create really amazing, life-changing products. It is very important to us that we can offer all our customers a real partnership and provide them with hands-on-support and great service after the point of sale.”

Without a shadow of a doubt, the support we received from Business Gateway and Scottish Enterprise contributed to TMS winning this award.

How Business Gateway has helped

Alex Lowe said: “As a business, we recognised that there was more we could do to be closer to our customers. We brought in Business Gateway and Scottish Enterprise to provide us with training and support and we used our own expertise, designing and writing the code for a bespoke online portal that makes it easier for customers to engage with us, creating a real two-way relationship.”

Lorraine Taylor, Business Growth Advisor with Business Gateway, said: “This is a fantastic achievement for a Scottish company who are leading the way in their field. Business Gateway have been delighted to help and support Alex and TMS through our Growth Programme and look forward to seeing the company’s future success.

“Business Gateway can provide a range of support to businesses who, like TMS, are ambitious about growing and developing.”

Support provided

1-2-1 Business Adviser

Scottish Enterprise Support

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