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Case Studies

Bathbomb inventor relaxes following start-up success

Lewis Hay dreamed of starting his own business, and in May 2018 this dream became a reality.

About the business

Designing hand-crafts relaxation and cosmetic products, from bath bombs and bath salts to body and foot scrubs, Crafted Comforts is an online store which delivers to destinations throughout the UK, whilst maintaining a strong local presence in shops across Moray and Aberdeenshire.

Each product created at Crafted Comforts is hand-made and therefore unique, which is an important differentiating factor for the business. Lewis believes in the use of simple, raw ingredients for all products, hence why the company is committed to using only 100% organic essential oils and fragrance oils, which are known to enhance relaxation.

Gillian at Business Gateway was an excellent mentor; she helped me to solve problems and widen my network of business contacts, and I cannot thank her enough for the support.

How Business Gateway has helped

In the beginning, Lewis dedicated a significant portion of time to product testing, offering samples of various inventions to his friends and family to try. Although he received a considerable amount of positive feedback, Lewis soon acknowledged that he knew very little about the formal procedures involved in setting up a business, so he turned to Business Gateway which helped him pinpoint crucial gaps in his business plan.

He said: “My adviser, Gillian Macdonald, was so accessible – no query was ever too much. I was given a great deal of advice on available funding avenues and the legal requirements involved in setting up my business in the right way. The best thing, it was all free!

Business Gateway Support

1-2-1 Business Support

Advice on business plan

Advice on company regulations

Routes to funding

What’s next?

Crafted Comforts is dedicated to protecting the environment, using recyclable or reusable packaging wherever possible to reduce landfill. Moving forward, one of Lewis’ main goals is to make all products vegan and vegetarian friendly.

“We are delighted with our success to date. Our products have proven very popular at the craft fayres and Christmas markets we attended in 2018, some have even invited us back for 2019. We can’t wait to see what 2019 brings and feel confident knowing Business Gateway is there to support at every step along the way.”

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