User Experience – For better business results

Once customers find you, their experience determines whether they stay, return, and recommend you. A great user experience (UX) builds trust, boosts sales, and sets you apart from competitors.

In this workshop, you’ll learn:

• Why UX matters for small businesses
• Common mistakes that drive customers away, and how to avoid them
• How to review your customer journey and spot opportunities for improvement

We’ll share real examples from local businesses that improved their UX and saw better sales and loyalty. You’ll also learn fundamentals of digital marketing and design, including website speed, layout, social media tone, and customer service.

This workshop will give you practical tips and a clear action plan to audit your own platforms, helping you create a smoother, more consistent experience that keeps customers coming back.