Automation works best when it is applied to the right process. Before automating anything, businesses need to understand how work is currently completed, where delays and repetition occur and which steps genuinely add value.
This practical session will help you map a routine business process, identify unnecessary steps and decide what should be removed, simplified or automated. We’ll consider common opportunities such as managing enquiries, collecting information, sending routine communications and keeping people updated.
You will be introduced to accessible digital tools that can support straightforward automation and learn how small digital changes can reduce repetitive administration without requiring technical expertise.
You will leave with a simple process-improvement framework and an action they can take to save time, improve consistency and create a more efficient way of working.
Please note: A link to access the webinar, on MS Teams, will be sent to you in your booking confirmation email. You may need to look in your ‘Junk’ folder to find it.
