Running a business

Coronavirus response – What to say to your customers and how

Clear, concise, frequent and transparent communication with your customers throughout the current pandemic is crucial to managing expectations and your business reputation. This video tutorial provides guidance on what to say, what channels to use and how to find the appropriate tone for your messaging.

Online Tutorial

28 min read

3 chapters

COVID-19, Crisis Management, Finance, PR & Communications

2. Communicating across your channels

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Previous

1. Creating your COVID statement

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3. Taking the right tone in your comms
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