Tourism - Customer Care Essentials

This event aims to help clients develop a customer care plan to encourage good customer service in their business.

What to expect from this event

This workshop will explore what good customer care looks like and will include top tips on customer care over-the-phone; face-to-face and online. It will focus on what works already and what your business needs to do to create real customer loyalty. The session will equip you with an understanding of how to deliver good customer service and will explore accreditation including accessible tourism. The importance of effectively utilising online booking platforms will also be addressed as well as guidance on managing online reviews. It will provide you with the necessary tools to develop an Action Plan as well as advice and support on best practice to help you succeed.

Key Learning Outcomes:

  • Understanding of the importance of encouraging good customer service and having a framework in place that monitors feedback and addresses reviews following the Listen Apologise Solve and Thank method
  • Knowledge of the tools available and steps that need to be taken to complete a robust plan to future proof the business
  • Tools to develop a customer care framework that is fit for purpose and can be easily monitored

Additional venue info:

Disabled access: No - please note there is no lift access to 1st floor. Please phone 0141 530 2406 for info

Disabled facilities: Not on 1st floor

Want to find more local support?

Visit Business Gateway Renfrewshire

Essential Info

3rd October 2019

10:00 - 16:00

InCube (1st Floor)
27 High Street
1st Floor
Renfrewshire
Paisley
PA1 2AF

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