Quality Systems Demystified

Excellent organisations have robust quality management systems in place that ensure their products and services are delivered to the satisfaction of the customer.

What to expect from this event

Learn how to design, manage and improve business processes, products and services to generate increasing value for stakeholders.

This workshop demystifies the quality systems that are available and outlines the advantages in introducing systems and processes into your business model.

Attendees will learn about the origins of quality and how modern organisations are approaching the subject of quality management in a structured manner.

Suitable for Business Owners, Senior Leaders and Quality Managers.

Course Objectives

The course objectives are as follows: -

• Understand the advantages of introducing quality systems, from defining your quality strategy and policy through to bidding for particular contracts

• Learn about the origins of Quality, and how Quality has evolved over the years

• Understand how Quality helps organisations to sell their Products and Services with more efficient operating systems in place

• Identify where Quality exists in our organisations and how to identify Areas for Improvement and Added Value in our Performance

• Think about what Quality means to the Customer?

• Build in systems and processes that test the Internal Quality within the organisation

• Look at Quality Standards, and how these can be applied within the business operations

Want to find more local support?

Visit Business Gateway East Dunbartonshire

Essential Info

24th October 2019

09:30 - 12:30

Kilmardinny House Art Centre
Kilmardinny House Art Centre
50 Kilmardinny Avenue
East Dunbartonshire
G61 3NN


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