Managing Conflict & Difficult People

This HR workshop explores different behaviour types and provides guidance around developing assertive communication skills. Approaches to handling conflict and practical tips.

What to expect from this event

In both our professional and personal lives, it’s almost inevitable there are times we have to deal with ‘difficult people’ and perhaps wish we handled these situations differently or more confidently. This workshop explores different behaviour types and provides guidance around developing assertive communication skills. Approaches to handling conflict and practical tips in relation to giving/receiving feedback are also explored within the session.

Overview

  • Exploring different behaviour types
  • Characteristics of assertive behaviour
  • Giving/receiving feedback/criticism
  • Effectively responding to conflict
  • Skills and techniques for communicating assertively

Want to find more local support?

Visit Business Gateway Ayrshire

Essential Info

11th September 2019

13:30 - 16:30

Business Gateway Ayr
Burns House
Burns Statue Square
Ayr
KA7 1UT

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