Fantastic Customer Care

A half day practical workshop for anyone working in a customer facing environment.

What to expect from this event

Objectives:

  • Understand the importance of focusing on customer needs
  • Identify how your business performance will be measures by your customers/clients
  • Identify what excellent customer service is
  • Understand how to deal with difficult customers
  • Identify how you can gather customer data to assess their levels of satisfaction and help improve products and services

Want to find more local support?

Visit Business Gateway Western Isles

Essential Info

7th November 2019

13:30 - 16:30

Comhairle Offices - Stornoway
Sandwick Road
Stornoway
HS1 2BW

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