Delivering First Class Customer Service on Social Media

A fun, and engaging workshop discussing what great ‘social customer service’ looks like.

What to expect from this event

A fun, and engaging workshop discussing what great ‘social customer service’ looks like. We'll look at

examples from a variety of companies and ask if we really deliver quality customer service, or do we
focus on the numbers. Do we look for opportunities to wow customers or do we just react to
complaints.

Customer service is the "new marketing" - with your next customer checking to see how you
supported the last one. You're not judged on the complaint - you're judged on how you respond. Be
remembered for all the right reasons, and learn how to deliver outstanding customer service via
your social media channels.

Want to find more local support?

Visit Business Gateway Ayrshire

Essential Info

11th November 2019

13:30 - 16:30

Business Gateway Ayr
Burns House
Burns Statue Square
Ayr
KA7 1UT

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