Get advice and support about the rising costs of doing business on the Find Business Support website.

Build a customer focused business

This webinar will help you build an effective strategy to deliver great customer service. We will cover the key considerations when thinking about how your business interacts with its customers.

What to expect from this webinar

Did you know that a returning customer will typically spend more than two thirds more with your business than a brand new one?

Did you know that retaining just 5% of your customer base can give an increase of over 20% in profits for your business?

Having an effective strategy in place for your business to deliver great customer service is critical for your business.

We will cover:

  • Why good customer service is critical for business growth
  • What are the essentials of delivering great customer service and how should this be delivered?
  • How to effectively manage different types of customers and their expectations
  • How, why, and when you should measure the service a business delivers
  • How to use the service provided to promote a business and enable growth

This webinar will be held on GoToMeeting.

Want to find more local support?

Visit your local office

Essential Info

18th October 2022

14:00 - 16:00

National (all regions)

Webinar

Business Development, COVID-19, Growing your business, PR & Communications.

National Webinar - Available across Scotland
Bg

Can't attend this Event?

Watch one of our Online Tutorials