Effective Customer Service


Event details

The aim of the course is to provide candidates with the knowledge and expertise to provide excellent customer care to ensure company objectives are successfully met and exceeded.

Those who attend this Customer Service Training Course will have:

  • an enhanced self awareness of customer service skills
  • a greater understanding of customer expectations, perceptions and needs
  • learnt techniques and structures to consistently deliver exceptional customer services
  • increased confidence and communication skills
  • started the process of considering customer service strategies to apply with your own customers

What Customer service means to you as an individual and organisation

  • Communicating effectively with customers
  • Creating a positive impression
  • Developing and maintaining customer service standards as an organisation
  • Planning good customer service
  • Who are our customers?
  • Attitudes and skills in customer service
  • Vocal qualities/body language
  • Creating a positive impression

Venue location

Business Gateway Clydebank
Titan Enterprise
G81 1BF
West Dunbartonshire